Damages, Missing Items, Lost Packages & Returns

Shipping & Delivery

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Semi Exact

Shipping, Delivery, & Returns

Why is my order delayed?

Why wasn’t I notified earlier about this?

When will my order ship?

Why can’t you give me a specific ship date for my order right now?

Why should I keep my order instead of canceling?

Can I get a Refund?

Who is the Acquiring Company and what’s going to change?

Will my sales rep or account manager still be with Semi Exact?

Will pricing or terms change under the new Ownership?

Can I get prioritized or batch shipping if I have multiple open orders?

Will lead times stabilize for future orders?

Will you still support custom and high-volume projects?

Is quality going to change with the new facility?

Can I change my order?

What’s next for Semi Exact?

When will I hear more?

My order is still in production, what action needs to be taken?

Last but not least...

Short Term Order Impacts - Semi Exact Acquisition

What size legs should I get for my table, bench, desk, etc.?

Are your legs good quality?

Wait, what about rust?

Do you do any custom height orders?

Do you have any images of your powder coating finishes?

Are your table legs sold individually or as a pair?

How thick should my table top be? Is there a minimum?

What do you recommend for seating arrangements?

Are your products suitable for outdoor use?

What are the lead times for standard and custom product orders?

Foot Accessories

Design & Build Help

How do I place a custom order?

Can I make changes to my order?

How do I get an update on my order's production status or estimated delivery date?

I tried placing my order, but received a card error. Did my order go through?

Orders, Customizations & Modifications

What is your return policy?

I received a defective or damaged item, what do I do?

What should I do if part of my order is missing or if there is a problem with the received order?

How long will it take to get my order?

How will my order ship?

How much is shipping?

Do you offer Expedited Shipping?

Do you ship to Hawaii, Alaska, or Puerto Rico?

Do you ship internationally?

Do you ship to FPO or APO addresses?

Tracking shows my order was delivered but I can't find it.

Do you offer bulk or wholesale discounts?

What information is required to create a tax-exempt account?

Trade & Professionals